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Service Sector

Lean Six Sigma principles for making an invisible product

  • Lean Six Sigma has been developed for physical production lines. However, the principles can be translated for service sector too. While on a manufacturing line a mistake, a faulty product is very visible, this is different in case of a service, where the product is not visible or not exist physically, just as an electronic file for example. In service sector the wasted time and energy can be even as much as 50% or higher.
  • Organisations that focus on providing services are very special ones and one has to pay close attention on how to translate Lean Six Sigma principles into this environment.